not happy I ordered 3 shadow boxes that I was going to give as Christmas presents. The quality of the frames themselves were fantastic, I was very happy with them. Unfortunately they sent the wrong foam core backing (I ordered black, but they sent white) so I had to spend another $16 on Amazon to purchase the correct colour. I tried to reach out to them via phone call numerous times, but nobody ever answered. I even left a voice mail and nobody got back to me. Overall, happy with frames, but hard to contact them if issues arise.
KL, | Thank you sooooooo much COC. I was a bit nervous about this but when it arrived the print was absolutely beautiful. My daughter is going to love it for her college graduation gift.
Brad Pocklington, Montesano, WA | Best CSR Ever Wow! That was quick. I am happy with the CSR. Looking forward to seeing the finished pieces.
Thanks,
Ana, Calgary | I ordered a floating frame the end of March and it was not shipped until May 5th. It arrived last Monday and it does not have any of the hardware to attach the canvas to the frame. Should that have been included with the frame? And if so, could it be sent to me now?
KeenART: Yes, we have shipped the missing items.
Reta R., |