pleased ... I ordered 2 prints and was so very pleased with the results and how fast the order was processed and received.
I will certainly be ordering more prints in the future.
Ottawa, Ottawa | Delighted with your customer service I was totally delighted with your customer service and the final product that I received. I highly recommend your service. I used to just like these oil canvases but once they were framed we absolutely love them
Cena Hamby, Pompano Beach, Florida | Not happy I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | Plauqe mounting issue My plaque mount has mounting issues. I will send a photo of the crease.
KeenART:
This was not due to a our error. This poster had very bad water or moisture damage to the it. So where the image has been damp or wet the paper shrinks and will not lay flat (you can notice this by rubbing your hand over the poster and it does not lay flat. Therefore when we laminate and drymount the print to the MDF wood the area where the poster has been moisture damaged will crease. Unfortunately we get a lot of these damaged prints sent to us every week as it is a cheap way to have it protected. I hope this helps. If you have any further questions on this please give us a call or reply email.
Trini, |