Order process has been basically seamless, but I am still awaiting delivery and having trouble with FedEx who are indicating delivery was not possible, although I was waiting within 1 metre of my phone all day. In spite of 40 minutes on phone with them and confirmed they have the correct address, they will only attempt delivery again tomorrow. I can wait again all day today, but tomorrow have a few essential errands, so not sure what to do about this and it has really soured me on the whole experience
Janet M., | my frustration I just wanted to express my frustration with my order and service from last month. I ordered floating frames because I had some canvases I wanted to put between two pieces of glass to display and my online research showed that's what they were called. When my order arrived I was surprised to find that floating frames means something else on this website and of course I couldn't return them. So I was out $300. I also didn't receive all of the pieces to hang the other regular frames I had ordered and when I called, the woman on the phone didn't believe me at first and then never sent the supplies she promised. I bought them at Loews last week. I've worked with several online frame shops the last few years but this has been the worst experience.
Melinda, | top-notch professional support Phenomenal, top-notch professional support in working with Cynthia. Gracious, terrific attention to detail -- thanks!
Carmen Hathaway, Portage la Prairie, MB | I was a little shocked... I have to say I was a little shocked at how well my canvas print turned out. I have been using another company for the last two years and there is a big difference in how great this one looks that I just had done.
On the negative, I wasnt to crazy about the frame as it doesnt match the print very well. But that was my fault as I choose one with just a guess... (would be good if you had a live preview with the frame choice)
also I wish the price was just a tad cheaper like maybe a coupon for repeat purchases etc. I normally order about 20 prints a year and will definately give you guys another try before I move my business over to you on a regular basis.. (I have found with some companys the quality can very on each order)
Norm Peters, |