Pros:Solid workmanship Delivered in the quoted time frame Cons: We were never asked to choose a matte colour when we came into your office to spec out the job. Due to blue samples on the wall that have the trim colour the same as the matte colour we thought we would be getting the same colour on the edge and the matte. At some point the person putting together our order should have realized that we had not selected a matte colour. At that point work should have stopped to find out what we wanted. We should have been called to find out what colour we would want the matte to be. Why would one of your workers make that decision without knowing our taste? My wife did receive a call that the walnut colour we chose for our art was no longer available but that a very close option was found. My wife asked if there was an opportunity for us to come and have a look. We were told that was not possible. The matte colour your worker selected is nowhere close to the original walnut colour we selected. A discount was provided as we expressed our surprise and disappointment when picking up our art. We really had no option. The work could not be reversed. Our only option was to buy the images again and start over. We would be out 100\'s of dollars. The colour your worker selected for us does not work well in our room. Additionally we were told that hardware to hang our art was provided. We only opened the smaller image when picking up our art as the larger image was packed too well to open. When I did not see the hardware in the smaller image and asked, we were told that hardware for both pieces were in the packaging of the larger image. I just called your office and asked about the hardware and was told now it would to be included. Very disappointed in the communication with your company and the results of this project.
Rick R., | 50th Anniversary! I wanted to send a quick note to thank you. The frame arrive today. It's truly wonderful! Everything I hoped for. We can't wait to give this to my parents to celebrate their 50th Anniversary.
Thank you so much for your help in putting this together for us and for getting it for getting it to us on time.
I really appreciate your help. I hope you have a great weekend.
Sincerely,
Liz, Jorava | an amazing job Just wanted to send you a few shots and let you know what an amazing job you did on my prints...As usual..I have been spreading the word about how amazing canvas art is with your own shots, and have been giving them for gifts more often than none. I hope that word spreads rapidly, as you guys do such great work. Thought you might like to know.
Cheers,
hillary, | absolutely amazing! My canvas print arrived in the mail today (as expected!)
First off, the canvas made is for a christmas present and is absolutely amazing! The quality is better than I imagined. It arrived packaged safely and on time. Communication was superb and they answered every question I had.
This was my first experience with these guys and canvas printing in general. I am very happy with the end results and will be using these guys in the future.
I highly recommend them!
Thanks Edmonton on Canvas!
Sean B, Edmonton |